Treat Customers Special
Investors Business Daily and CNN Money - Feb 4, 2008
Every leader knows that customer service can save and make his firm money. Every consumer knows what it's like to get great customer service; when we do, we wonder why it's the exception and not the rule.

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HUB Relocates to South Boston
By Rick Winterson
HUB Plumbing & Mechanical is now a South Boston business, which relocated here to find space for expansion, as well as the best site for its headquarters. The business is growing rapidly, but HUB still maintains its focus on individual customer service.

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The Patriot Ledger
ROLLING OUT RED CARPET: Hub business owner changing the image of plumbers
By ALYSA LANDRY
BOSTON - When it comes to image, plumbers often get the short end of the stick, says John Wood, president and chief executive officer of Hub Plumbing and Mechanical.

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LowesForPros
February 7, 2007
How You Can Help Clients Go Green
Plumbing is following the rest of the homebuilding sectors into the green frontier.

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The Boston Herald
November 22, 2006
Holiday can be a drain: Plumber is common Thanksgiving 'guest'
Thanksgiving: It’s one of the most draining days of the year for plumbers.

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The Sunday Boston Globe
October 16, 2005
"Going out of their way to provide good service"
At a time when homeowners often feel they are at the mercy of contractors and tradesmen who may or may not show up for appointments and will likely leave muddy boot prints in their wake, some businesses are finding it easy to distinguish themselves by providing killer customer service. Article Tools
  
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Lowe's ForPros Web Site
"Home-grown Help"
One of the keys to running a successful operation is cultivating a staff of talented professionals. One way to do this is put an apprentice program in place.
  
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Boston Business Journal
September, 2005
"A different toolbox" - Growing plumbing firm unclogs concept by professionalizing image, improving practices
After six years on his own in the plumbing trade, John Wood has a brand-new set of tools. Mind you, not the type that he'd typically use to unclog a drain, stop a leaky faucet, or any of the many other duties he's performed for his residential customers in Boston proper.
  
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Is There a Plumber in the House?
MBA Wit & Wisdom Blog - Jan. 11, 2008

PRESS RELEASES

Coolest places in Boston.
Hub Plumbing and Mechanical asks for public’s help in compiling list of places to stay cool.

>> Coolest Places in Boston

As the weather turns steamy, Hub Plumbing and Mechanical of Boston has announced the addition of residential HVAC service to help area residents keep their cool this summer.

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Who’s that knocking at your door? Know the pros. Pick prudently and prevent being ripped off by a service provider.

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Escape from voicemail oblivion. Boston-based Hub Plumbing & Mechanical introduces REAL 24 hour service, with trained technicians ready to respond 24/7.

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“Red Carpet Service” rolled out To Greater Boston Residents by Boston’s Hub Plumbing & Mechanical
  
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“Don’t throw money down the drain.” A timely tip for Metro Boston residents - avoid paying sewer charges for outside water use.

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Many professions are endangered by the nature of their job. Some of these dangers are more obvious than others. Firefighters know the hazards they encounter each day and are trained to deal with them appropriately. Some hazards however, are less obvious than others.

>> Read this article
>> More mesothelioma info

IN THE COMMUNITY

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